FAQ
Here are the questions we hear most often. If yours isn’t here, feel free to contact us.
Can I order without drawings or 3D data?
Yes. Send us the physical part and we digitize it on a 3D scanner CMM (reverse engineering) and deliver STEP, STL or other data. We also remanufacture discontinued parts and parts without drawings. For details, see Reverse Engineering.
Can I order just one piece?
Carbon DLS needs no molds, so we can make single-piece prototypes. There is no minimum order amount.
Do you handle production as well?
Yes. Carbon DLS is used to manufacture end-use parts, and you can move from prototype to production with the same data and the same material. For large volumes, we also compare costs with other methods such as injection molding.[TBC: typical / maximum production volume]
How should I choose between DLS, injection molding and machining?
Carbon DLS needs no molds and can produce lattice structures and complex consolidated shapes. It suits low-to-mid volume production, products with frequent design changes, and parts that need lightweighting or cushioning. For high-volume parts with simple shapes, injection molding may be more economical. Tell us your application and volume, and we’ll propose the best method.
I’m not sure which material to choose.
Tell us your application, operating environment and required performance, and we’ll propose the best material. For an overview of our materials, see the Materials Guide.
Which data formats do you accept?
We recommend STEP.[TBC: list of accepted formats such as IGES, STL, Parasolid and native CAD formats]
Can you sign an NDA?
Yes. If you wish, we sign a non-disclosure agreement before receiving drawings or 3D data.
Can I order design only, or printing only?
Yes. We accept design-only (3D CAD / CAE), reverse-engineering-only and printing-only orders. We also print from customer-supplied 3D data.
What are typical pricing and lead times?
How to Order & Pricing Guide has the details. Prices vary with shape, quantity and material, so we provide the formal price in a quotation.
Can you work with customers far away?
Yes. We exchange data online and receive parts by shipment. Design reviews can be held online as well.
Which robots does Dermis support?
Dermis supports robots from any manufacturer that provides 3D models. For robots without 3D models or still in development, we capture the geometry by reverse engineering. For details, see Dermis.
How can I buy and adopt the Fusion add-ins?
[TBC: sales channel, price, license type, trial availability] For demos, please use theContact form.
Contact us
For inquiries and quotations, feel free to contact us.